1Acceptance of Terms
By accessing or using our website, applications, software, or services (collectively, the "Platform"), you agree to be bound by this Privacy Policy and Terms of Use. If you do not agree, you must not use the Platform.
2Scope of Platform
The Platform provides tools for the following operational functions:
- Service requests and job management
- Customer data management
- Quote and invoice generation
- Payment processing
- Mapping and property tracking
- Staff and administrative access
- Automation and workflow processing
All use of the Platform is subject to these terms.
3Information We Collect
3.1 Personal Information
- Name, email address, and phone number
- Business or property details
- Account credentials
3.2 Operational Data
- Service requests, job history, quotes, and invoices
- Notes, communications, and interactions
- Customer matching and automation data
3.3 Location & Mapping Data
- Property addresses
- Geolocation and routing data
- Radius and service area data
3.4 Payment Data
Payments are processed through Stripe, Inc. We do not store full payment card information on our systems. Please review Stripe's Privacy Policy for details on how payment data is handled by that service.
3.5 Technical Data
- IP address and device information
- Logs, usage activity, and system interactions
- Cookies and session data
4How We Use Data
We use collected data for the following purposes:
- Providing and operating the Platform
- Generating quotes, invoices, and operational records
- Processing payments and managing billing
- Maintaining customer profiles and service history
- Improving Platform performance and functionality
- Enforcing security and preventing fraud
- Automating workflows and system operations
5Automation & System Processing
The Platform may automatically perform the following operations:
- Match customers based on provided data
- Generate quotes, invoices, and documents
- Update payment and job statuses
- Link records across system components
These automated processes are provided for operational efficiency and may not always be error-free. The Company makes no warranty as to the accuracy of automated outputs.
6Data Accuracy Disclaimer
You acknowledge and agree that:
- Data is provided by users and third parties and may be incomplete or inaccurate
- We do not guarantee the accuracy, completeness, or reliability of any data on the Platform
- Automated matching and processing may produce incorrect results
The Company is not liable for errors, losses, or damages resulting from incorrect, incomplete, or outdated data.
7Payments & Financial Processing
All payments are processed via Stripe, Inc. or similar third-party payment processors. With respect to payment processing, the Company:
- Does not store full card details or sensitive payment credentials
- Does not control third-party payment systems or their availability
- Is not liable for payment processor errors, outages, or failures
All payment obligations remain between the customer and the Company as described in the applicable invoice or service agreement.
8Quotes, Invoices & Transactions
- Quotes are estimates only and are not binding until formally accepted by both parties
- Invoices are due and payable as stated on the invoice
- Payment links and hosted payment pages are provided for convenience only
- The Company is not responsible for misuse of shared payment links or unauthorized access to payment pages
9Account & Access Control
9.1 User Responsibilities
All users of the Platform must:
- Provide accurate and current information
- Maintain the security of their account credentials
- Not share login credentials with unauthorized individuals
9.2 Staff & Administrative Access
- Access to the Platform is role-based (Admin, Manager, Staff, Viewer)
- User actions may be logged and monitored for security and operational purposes
- Managers and administrators may have elevated permissions including the ability to modify or delete data
9.3 Suspension & Termination
The Company reserves the right to suspend or terminate access to the Platform at any time, with or without notice, for reasons including but not limited to misuse, security risks, or violation of these terms.
10Data Sharing
The Company does not sell personal data to third parties. We may share data in the following circumstances:
- With service providers necessary to operate the Platform, including Stripe, Inc.
- With legal authorities when required by applicable law or valid legal process
- With business partners for operational purposes, subject to confidentiality obligations
11Security
We implement reasonable technical and organizational safeguards including:
- Encryption of data in transit
- Role-based access permissions
- Activity logging and monitoring
However, no system is fully secure. Use of the Platform is at your own risk, and the Company cannot guarantee the absolute security of any data transmitted to or stored on the Platform.
12Data Retention
We retain personal and operational data for as long as necessary to:
- Provide and support the services you have requested
- Maintain accurate business and financial records
- Comply with applicable legal and regulatory obligations
Data may be retained after account closure where required by law or for legitimate business purposes such as dispute resolution or fraud prevention.
13User Rights
Where applicable under laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), users may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of personal data, subject to legal retention requirements
- Object to or restrict certain types of processing
To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.
14Third-Party Services
The Platform relies on third-party services, including but not limited to Stripe, Inc. for payment processing and Google Maps for location services. The Company is not responsible for the privacy practices, terms, actions, or failures of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.
15Intellectual Property
All content, systems, software, processes, and materials on the Platform are the exclusive property of Egan Agricultural or its licensors and are protected by applicable intellectual property laws. Users may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the Platform without the prior written consent of the Company.
16Limitation of Liability
To the maximum extent permitted by applicable law, the Company, its officers, directors, employees, and agents shall not be liable for any:
- Data inaccuracies or errors in automated outputs
- Service interruptions, downtime, or unavailability
- Payment failures or third-party processor errors
- Actions or omissions of third-party service providers
- Loss of data, revenue, profits, or business opportunity
- Indirect, incidental, special, consequential, or punitive damages
This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if the Company has been advised of the possibility of such damages.
17Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of or access to the Platform
- Any data, content, or information you provide
- Your violation of these terms or any applicable law
- Your infringement of any third-party right
18Disclaimer of Warranties
The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant:
- Continuous, uninterrupted, or error-free availability of the Platform
- That defects or errors will be corrected
- The accuracy, completeness, or reliability of any outputs or results
19Force Majeure
The Company shall not be liable for any delay, failure, or interruption in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of God, government actions, internet or telecommunications outages, cyberattacks, or failures of third-party service providers.
20Governing Law
This Policy and any disputes arising from or related to your use of the Platform shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Wisconsin.
21Changes to Policy
The Company reserves the right to update or modify this Policy at any time without prior notice. Changes will be effective upon posting to the Platform. Your continued use of the Platform following any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
22Contact
If you have questions, concerns, or requests regarding this Policy, please contact us:
Egan Agricultural